COMPANY POLICIES

  • SCHEDULING:

    At this time we do not accept online booking. Our policy requires a credit card to secure all appointments booked. Please provide a phone number and email address when scheduling, as a confirmation message will be sent providing the directions to chosen location.

  • ARRIVAL:

    We require that all new clients fill out medical/skin care history information and treatment consent forms. Upon arrival, please fill out all intake/consent forms if not yet filled out. Please plan arrival at least 10 minutes prior to your scheduled appointment to allow time for you to fill out or update paperwork. A late arrival may result in a shortened service, but we will do our very best to accommodate you.

  • LATE ARRIVALS:

    Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of treatment time. In fairness to others, your treatment must end on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments, it may be necessary to reschedule you. Please appreciate that we cannot adjust pricing for reduced service time due to late arrival.

    Arriving 15+ minutes late to your appointment, without intake/consent forms filled out prior may result in a longer wait or be considered a “No show.” An applicable charge of a $20 service fee will be charged.

  • CANCELLATIONS:

    Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a $20 charge. All services re-scheduled or cancelled on same day of appointment or missed without notice will be charged $20. Appointments after will only be scheduled once the account balance is paid in full.

  • DISCOUNT PLATFORM:

    Unfortunately, we can only honor/redeem one Groupon per new client. The voucher is valid for the option purchased only. Non-candidates of service must go through Groupon to receive refund.

  • PAYMENT:

    We DO NOT accept Checks or Care Credit at this time. We do accept all major credit cards and have our own in-house financing, through Cleargage. Prices are subject to change. Gratuities are not included in the service price.

  • GRATUITY:

    Gratuities are entirely at your discretion and are not included in the price of the services, packages, or gift certificates but often range from 15% to 20% in the Medspa Industry.

  • GIFT CERTIFICATES:

    Gift Certificates are non-refundable and are not redeemable for cash. All gift certificates must be mentioned prior to making your appointment. Additionally, gift certificates must be presented at your appointment.

  • REFUND POLICY:

    If you are having a questions or concerns about your treatment, please address it right away. If you have had a treatment that you are unsatisfied with please contact Allure Medspa immediately, we cannot give refunds on any treatments but will look into your concerns immediately.

  • SERIES OF TREATMENTS RETURN POLICY:

    Unfortunately, we are unable to issue returns or reimburse any payment transactions on any series of treatments that were purchased.

  • CHILDREN:

    For patient and staff safety, please make other arrangements for your children on appointment days. This is a clinical setting not a daycare and we have no staff to supervise children. Allure Medspa will not be held accountable for injury or accidents to, or caused by, unsupervised children.

  • CELL PHONES:

    Please be courteous to our staff and hold all phone calls until after check-in, treatment, and check-out. Cell phones should be on silent the time of your appointment in consideration of others.

  • VALUABLES:

    You may be asked to remove jewelry for some treatments. However, Allure Medspa does not assume liability for lost or damaged personal items and encourage you to leave valuables at home.

  • PARKING:

    Limited parking is available, please arrive 10-15 minutes to allow time to find parking.

  • HEALTH CONDITIONS:

    Please advise Allure Medspa of any special health conditions on scheduling your appointment as this may affect your selected treatment(s). Should you experience high/low blood pressure, heart conditions, pregnancy, hypertension, cancer, allergies, skin rash, or any health conditions, we advise you to consult with your doctor before your treatment and present a doctor’s note of approval.

  • ILLNESS, COLD SORES, SUNBURNS, ETC:

    Allure Medspa recognizes that both staff and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. If you have any of the following contagious illnesses your treatments will be rescheduled: Diarrhea, Vomiting, Fever, Conjunctivitis, Cold Sores, Head Lice, Influenza, Hand, Foot and Mouth Disease, Sore Throat, Thrush, Whooping cough and the common cold.

  • RIGHT OF SERVICE:

    We may reserve the right to refuse service to anyone for inappropriate behavior, illness listed as contraindications for services or as deemed necessary. The client also has the right to stop the treatments at any time. Allure Medspa assumes no responsibility for any disclosed or undisclosed illness or personal injury.